%0 Journal Article %T The prevention of conflicts with patients as an indicator of the quality of pharmaceutical care %A Vorozhcova, E.S. %A Soloninina, A.V. %K quality of pharmaceutical services, conflict, return (exchange) of a product, a book of comments and suggestions, pharmacist %J Vestnik Roszdravnadzora %D 2019 %N 2019 %P 5 %I FGBU “Information and Methodological Center for Expertise, Accounting and Analysis of Circulation of Medical Products”