THE PREVENTION OF CONFLICTS WITH PATIENTS AS AN INDICATOR OF THE QUALITY OF PHARMACEUTICAL CARE
Rubrics: MEDICINE AND HEALTHCARE
Authors:
1.
Federal State Budgetary Educational Institution of Higher Education “Perm State Pharmaceutical Academy” of the Ministry of Health of the Russian Federation
2.
Federal State Budgetary Educational Institution of Higher Education “Perm State Pharmaceutical Academy” of the Ministry of Health of the Russian Federation
Type:
Article
Pages:
from 82
to 87
Status:
Published
Received:
21.11.2019
Accepted:
22.11.2019
Published:
22.11.2019
Subject area:
UDK 61 Медицина. Охрана здоровья
GRNTI 76.35 Прочие отрасли медицины и здравоохранения
GRNTI 76.35 Прочие отрасли медицины и здравоохранения
Language:
Russian
Keywords:
quality of pharmaceutical services, conflict, return (exchange) of a product, a book of comments and suggestions, pharmacist
Abstract (English):
The article presents a study of patients' opinions about the quality of pharmaceutical services by analyzing reports in book of comments and suggestions in pharmacies. The authors have developed and presented algorithms for conflict-free communication of pharmacists in with the patients in a situation of returning (exchanging) a previously acquired medicines due to poor quality ones.
The article presents a study of patients' opinions about the quality of pharmaceutical services by analyzing reports in book of comments and suggestions in pharmacies. The authors have developed and presented algorithms for conflict-free communication of pharmacists in with the patients in a situation of returning (exchanging) a previously acquired medicines due to poor quality ones.
Keywords:
quality of pharmaceutical services, conflict, return (exchange) of a product, a book of comments and suggestions, pharmacist
quality of pharmaceutical services, conflict, return (exchange) of a product, a book of comments and suggestions, pharmacist
1. Vorozhcova E.S., Gur'yanova M.N., Tarasevich V.N., Novikova N.V. Posledstviya mezhlichnostnyh konfliktov v farmacevticheskoy deyatel'nosti. - Dal'nevostochnyy medicinskiy zhurnal. - 2019. - №1. - S. 56-60.
2. Vorozhcova E.S., Soloninina A.V. Analiz prichin konfliktov v aptechnyh organizaciyah. - Vestnik Smolenskoy gosudarstvennoy medicinskoy akademii. - 2019. - T. 19. - № 2. - S. 202-208.
